Thank you for choosing BAKDROOM. Please review our Shipping & Collection Policy before placing your order.

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1. Delivery Timeframes

• Orders will be dispatched once production is complete.

• Please allow up to 5 business days for your order to arrive after it has been shipped.

• Delivery times are estimates and may vary depending on your location, courier delays, public holidays, or circumstances beyond our control.

• We are not responsible for delays caused by third-party courier services once an order has been dispatched.

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2. Order Collection

Customers are responsible for collecting orders on the agreed date and time.

Collection details will be provided when your order is confirmed.

If you are unable to collect your order, please arrange for someone to collect on your behalf and notify us in advance.

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3. Collection Delays

We understand that unexpected delays can occur. Please notify us as soon as possible if you are running late.

Orders not collected on the agreed date and time may be subject to storage limitations.

We cannot guarantee the quality of products that remain uncollected beyond the agreed collection time.

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4. Delivery

Where delivery is offered:

• Delivery fees will be quoted separately and are based on location.

• Delivery times are estimates and cannot be guaranteed.

• Someone must be available at the delivery address to receive the order.

• Once an order has been delivered to the provided address, responsibility for the products transfers to the customer.

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5. Product Care During Transport

Decorated cookies are delicate handmade products.

• Customers are responsible for ensuring cookies are transported carefully after collection.

• Cookies should be placed on a flat surface during transport.

• We are not responsible for damage that occurs after collection or successful delivery.

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6. Storage Instructions

For best quality:

• Store cookies in their sealed packaging until ready to enjoy.

• Keep in a cool, dry place away from direct sunlight and heat.

• Do not refrigerate unless specifically instructed.

• While cookies can remain fresh for up to 3 months when stored correctly, they are best enjoyed within 1 month of collection or delivery for optimal taste and quality.

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7. Incorrect Information

Customers are responsible for providing accurate contact, collection, and delivery information.

We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect information provided by the customer.

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8. Weather and Unforeseen Circumstances

In the event of severe weather, power outages, vehicle breakdowns, or other circumstances beyond our reasonable control, collection and delivery times may need to be adjusted. We will communicate any changes as soon as possible.